TP Operating System
v1.2 · Mon, May 18

Executive Dashboard

The single page that tells you whether TP is on or off plan today. Sourced from D21 KRs, D22 Rocks, and D28 segments.

OTD
Target ≥ 95% D21 KR1
Complaint <15m
Target < 15 min D21 KR2
Billing Cycle
Target ≤ 48 hrs D21 KR3
AR Aged >60
Target ≤ $50K D21 KR4

Q2 Rocks

View all →
Owner Rock Status
CCO Spencer Install pricing competence in BDM seat Pending data
CFO Leah Close external financing package Pending data
CoS Daniel L10 system live; D24 sign-off on rails Pending data
OM Angelina OTD ≥ 95% by end of Q2; absorb claims Pending data
BM Greg Quote response SLA ≤ 4h; pricing letter cadence Pending data
BDM Bill Defend a complex quote without CCO present Watch

Owner Sign-Off

D24 monthly package. ≤ 10-minute review.

Current periodMay 2026
StatusAwaiting CFO assembly
Review & Sign

Customer Segmentation — D28

View segments →
S1
Top-20 Strategic
CCO (today)
S2
Growth
BDM Bill
S3
Maintain
Mike + Tracy
S4
Long-Tail Active
Mary (inbound)
S5
Dormant (Blocked)
BLOCKED — D26 gate
S6
Disqualified
Suppressed
S7
Cold Prospect
Suppressed
Pinned
Reactivation of S5 dormant accounts is BLOCKED until D26 Sell-Readiness is signed by CCO and CFO. Gates: OTD ≥ 95% (KR1), Complaint < 15m (KR2), Billing ≤ 48h (KR3), AR>60 ≤ $50K (KR4), BDM pricing demo, OM absorption, CFO cash confirmation. Review gates →